Returns & Refunds

If something arrives broken, warm or wrong, telephone or write and we will replace it or refund you, your choice. We will not ask you to photograph it.

If it arrives damaged or spoiled

Tell us within forty-eight hours of delivery. We will send a replacement on the next packing day, or refund you in full including the original delivery charge, whichever you prefer. Do not send perishable food back to us; it will not survive the journey and we do not want it.

Right of withdrawal

Under EU consumer law you may withdraw from a distance purchase within fourteen days of receiving it. This right applies in full to the olive oil, which is sealed and shelf-stable.

It does not apply to the taramosalata, and does not apply to the lakerda once its seal is broken, because both are perishable foodstuffs and sealed goods unsuited to return for health reasons under Article 16 of Directive 2011/83/EU. This is not us being difficult; it is the reason food banks will not take opened jars either.

How to withdraw

Write to [email protected] with your order number and say you are withdrawing. Return the goods unopened within fourteen days. We refund within fourteen days of receiving them, by the method you paid with.

Return postage

You pay return postage on a withdrawal. We pay it if the goods were faulty, damaged or not what you ordered.

Statutory rights

None of this affects your statutory rights under Greek and EU consumer law.